Refund, Replacement & Cancellation Policy

At Miks & Chiks, we are committed to providing quality maternity, newborn, and kids products. This policy outlines the terms related to order cancellation, replacements, and refunds in compliance with applicable Indian consumer protection and e-commerce laws.

1. Order Cancellation

Orders may be cancelled within 12 hours of placing the order or before shipment is processed, whichever is earlier.

To request cancellation, customers must email us at: hello@miksandchiks.com

Please include:

• Order ID
• Customer name
• Contact number

Once an order has been shipped, cancellation requests will not be accepted.

Approved Cancellation Refunds

If a cancellation request is approved:

• Refunds will be processed to the original payment method
• Refund processing may take 5–7 business days

2. Replacement Policy

We provide replacements only in the following cases:

• Wrong item delivered
• Damaged item received
• Manufacturing defect in the delivered product

Replacement requests must be raised within 48 hours of delivery.

Mandatory Proof Required

Customers must provide:

• Clear photos/videos of the product
• Images of packaging and shipping label
• Order details

Failure to provide sufficient proof may result in rejection of the request.

3. No General Return Policy

We do not accept returns for:

• Change of mind
• Size or fit issues
• Color or design preference
• Incorrect product selection by the customer
• Minor color variations caused by lighting, photography, or screen display differences

Products once sold are non-returnable except in cases specifically covered under the Replacement Policy.

4. Non-Replaceable Products

The following products are not eligible for replacement unless received damaged, defective, or incorrect:

• Newborn essentials
• Innerwear / intimate wear
• Personalized or custom-made products
• Products marked as "Final Sale"

5. Replacement Process

Approved replacement requests may be resolved through:

• Reverse pickup arranged by us, or
• Self-shipping by the customer if pickup service is unavailable in the area

Customers must not return products without prior approval from our support team.

Shipping Responsibility

• If the issue is due to our error (wrong/damaged/defective item), replacement shipping costs will be borne by us.
• Unauthorized or unapproved returns may be refused.

6. Refund Policy

Refunds will be provided only under the following situations:

• Approved cancellation before shipment
• Replacement product unavailable due to stock limitations
• Order cannot be fulfilled by us
• Other situations where refund is determined appropriate under applicable consumer protection laws

Where applicable:

• Refunds will be processed within 5–7 business days
• Refunds will be credited to the original payment method via Razorpay or the original payment gateway used

Non-Refundable Charges

The following charges are non-refundable:

• Original shipping charges
• Cash on Delivery handling charges (if applicable)

7. Inspection & Rejection

All replacement requests are subject to inspection and verification.

Requests may be rejected if:

• Product appears used, washed, altered, or damaged after delivery
• Original tags, labels, or packaging are missing
• Request is raised after 48 hours from delivery
• Submitted proof is insufficient or unclear

Rejected items may be returned to the customer at their expense.

8. Stock Availability

Replacements are subject to stock availability.

If the same product, size, or variant is unavailable, we may offer:

• Alternative product
• Store credit
• Refund, where applicable

The mode of resolution will be determined reasonably based on product availability and applicable consumer rights.

9. Delays & Force Majeure

We are not liable for delays caused by:

• Courier or logistics partners
• Natural disasters
• Government restrictions
• Strikes
• Technical failures
• Other events beyond our reasonable control

However, we will make reasonable efforts to keep customers informed regarding significant delays.

10. Grievance Redressal

For any cancellation, replacement, refund, or complaint-related queries, customers may contact:

Email: hello@miksandchiks.com

Customer complaints will typically be acknowledged within 48 business hours and resolved within a reasonable timeframe in accordance with applicable Indian consumer protection laws.

11. Policy Updates

Miks & Chiks reserves the right to modify or update this policy at any time without prior notice. Updated versions will be published on the website with the revised effective date.