Privacy Policy

At Miks & Chiks ("we", "our", "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website.

1. Information We Collect

We may collect the following information when you interact with our website:

• Name
• Email address
• Phone number
• Shipping and billing address
• Order and transaction details
• Device and browsing information (via cookies)

This information is collected when you:

• Create an account
• Place an order
• Contact us

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Communicate order updates and support
• Process payments securely via Razorpay
• Improve website performance and user experience
• Prevent fraud and unauthorized transactions

3. Sharing of Information

We do not sell or rent your personal information.

We may share your data only with trusted third parties necessary to operate our business, including:

• Razorpay (payment processing)
• Shiprocket (shipping and logistics)
• Hosting and analytics providers

These parties are obligated to keep your information secure and confidential.

4. Payment Security

All payment transactions are processed through Razorpay, a PCI-DSS compliant payment gateway.

We do not store or have access to your credit card, debit card, or banking details.

5. Cookies and Tracking

We use cookies to:

• Maintain your shopping cart
• Remember your preferences
• Analyze website traffic and usage

You can disable cookies through your browser settings, but some features of the website may not function properly.

6. Data Retention

We retain your information only as long as necessary to:

• Fulfill orders
• Comply with legal obligations
• Resolve disputes

7. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data

To exercise these rights, contact us at the email below.

8. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no method of transmission over the internet is 100% secure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, you may contact us at:

Email: hello@miksandchiks.com